Are you a highly motivated and personable female professional with a passion for building strong relationships with clients? We are seeking a Customer Service Representative for our IT Training centre.

As a Customer Service Representative, you will be responsible for managing customer relationships through various forms of communication, such as phone, email, and chat. You should have strong knowledge of email marketing tools, such as MailChimp, as well as telemarketing and blogging.

Key Responsibilities:

• Handling a large volume of inbound and outbound calls, chats, and emails promptly
• Providing personalized assistance to customers without the use of scripts
• Sending reminders to customers for training registrations
• Building and maintaining strong, trusting relationships with clients
• Exceptional customer service and follow-up skills

Qualifications:

• Minimum of two years experience in customer relationship management
• Must be proficient with the use of Microsoft Office tools
• Strong knowledge of email marketing tools such as MailChimp
• Experience with telemarketing and blogging
• Excellent communication skills and the ability to connect with customers in a personalized manner
• Must be living within Ikeja or Surulere, Lagos
• Preferably female

If you are a highly motivated individual with a passion for building a strong relationship with clients and have the qualifications we are looking for, we encourage you to apply.

Please click on the below button to apply
Apply Online